Privacy Policy

1. Who We Are

Kukuh Advisory is a business consulting firm registered and operating in Malaysia. Our principal office is at 38, Persiaran Raja Chulan, 50200 Kuala Lumpur. You may contact us at [email protected] or by telephone at +60 3-2148 5937.

2. Information We Collect

We collect personal information in the following circumstances:

• Contact enquiries: When you submit a form on our website, we collect your name, email address, phone number (if provided), company name (if provided), and the content of your message.
• Website usage data: We use analytics tools that collect anonymised data about how visitors interact with our site, including pages viewed, time spent, and general geographic location (country/city level).
• Cookie data: Our website uses cookies. Please refer to our Cookie Policy for full details.

We do not knowingly collect personal information from individuals under the age of 18.

3. How We Use Your Information

Personal information you provide is used for the following purposes:

• To respond to your enquiry and provide the information or services you have requested.
• To maintain records of our communications for quality and compliance purposes.
• To improve the relevance and usability of our website and services.
• To comply with applicable legal obligations under Malaysian law.

We do not use your personal information to send unsolicited marketing communications. We will only contact you in relation to matters you have raised with us, or where you have separately provided your consent.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data on the following bases:

• Consent: Where you have submitted a contact form or enquiry, you have voluntarily provided your information to us.
• Legitimate interests: We may process limited data to analyse and improve our website performance, where this does not override your rights.
• Legal obligation: Where we are required to retain or disclose information by applicable law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website or delivering services (e.g., hosting, analytics), bound by appropriate data processing agreements.
• Legal requirements: Where disclosure is required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the successor entity under equivalent privacy commitments.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations. Enquiry records are generally retained for up to three years. Analytics data is retained in anonymised or aggregated form.

7. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Withdraw consent at any time, where processing is based on consent.
• Request deletion of your data, subject to legal retention requirements.
• Object to processing that is not in your interest.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no internet transmission is entirely secure, and we encourage you to exercise care when sharing sensitive information online.

9. Third-Party Links

Our website may contain links to external sites not operated by Kukuh Advisory. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

10. Cookies

We use cookies and similar tracking technologies on our website. For full details on how we use cookies and how to manage your preferences, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. We will post the revised policy on this page with an updated effective date. Continued use of our website following any changes constitutes your acknowledgment of the revised policy.

12. Contact Us

If you have questions or concerns about how your personal data is handled, please reach out: